1. When We’re on Ticket Duty, What Are We On Duty For? Most people have probably only ever filed a ticket, never worked one. And people who have worked tickets generally don’t file them lightly. A ticket is a service bundled free with the product a customer paid for, dedicated to solving every kind of usage problem.

1. People Matter More and More Why is the valuation of the internet industry significantly higher than that of manufacturing? Among equally excellent companies in their respective industries, Tencent’s PE is as high as 30+, while Gree’s PE is only 10+. The internet industry is characterized by being asset-light: no expensive complex equipment, no need for large production plants.

1. Understanding ToB It is only because money has become harder and harder to make from ToC that ToB has flourished. The era in which a single idea could be turned into a good product and ultimately accepted by everyone has been crushed beneath the wheels. In the early days of the internet, a single portal directory made Sohu, a single chat tool made Tencent, and even hao123 — nothing more than a handful of jump pages — sold for tens of millions.

The team I work with is building a ToB product that has considerable influence in its vertical. This article is a review of key events for the team, and also contains some personal reflections. 1. Be the Best in a Familiar Setting On the internet there is far too much shoddy content, and products that win broad attention and influence are few and far between.

My role covers full-stack development: I not only write backend logic in Python, but also build the frontend pages and interactions myself. The programs we develop are deployed on a PaaS platform, and since the developers are not professional frontend engineers, a Dreamweaver-like tool is provided to lower the barrier to entry.