<?xml version="1.0" encoding="utf-8" standalone="yes"?><rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:media="http://search.yahoo.com/mrss/"><channel><title>Customer Support on Shaowen Chen's Website</title><link>https://www.chenshaowen.com/en/tags/customer-support/</link><description>Recent content in Customer Support on Shaowen Chen's Website</description><generator>Hugo -- gohugo.io</generator><language>en</language><copyright>&amp;copy;2016 - {year}, All Rights Reserved.</copyright><lastBuildDate>Mon, 18 May 2020 00:00:00 +0000</lastBuildDate><sy:updatePeriod>weekly</sy:updatePeriod><atom:link href="https://www.chenshaowen.com/en/tags/customer-support/atom.xml" rel="self" type="application/rss+xml"/><item><title>When We're on Ticket Duty, What Are We On Duty For?</title><link>https://www.chenshaowen.com/en/blog/how-to-process-work-order.html</link><pubDate>Mon, 18 May 2020 00:00:00 +0000</pubDate><atom:modified>Mon, 18 May 2020 00:00:00 +0000</atom:modified><guid>https://www.chenshaowen.com/en/blog/how-to-process-work-order.html</guid><description>1. When We&amp;rsquo;re on Ticket Duty, What Are We On Duty For? Most people have probably only ever filed a ticket, never worked one. And people who have worked tickets generally don&amp;rsquo;t file them lightly.
A ticket is a service bundled free with the product a customer paid for, dedicated to solving every kind of usage problem.</description><dc:creator>WeChat Official Account</dc:creator><category>Tickets</category><category>R&amp;D</category><category>Thoughts</category><category>Teams</category><category>Operations</category><category>Customer Support</category><category>Product</category><category>Growth</category></item></channel></rss>